The ISE Driver Messaging application consists of a
modular end-to-end software architecture. It’s primarily
made up of three components:

	Driver Interface—resides in the vehicle on a display or a handheld device
	Communications Channel—exchanges information between the driver application and the web application and is capable of interfacing with most existing wireless communication mediums
	Web Interface—displays messages, allows dispatcher to see which messages have been opened, and provides easy-to-use interface to send messages.

The driver interacts with either a handheld device or a fixed display to send and receive messages. The messages are sent back to the dispatcher to report delivery status, alert the dispatcher of an unexpected delay, event notifications, or various other types of messages.

Driver Benefits Simple, easy-to-use interface that resides on the in-vehicle display or handheld device Receive critical information through a single interface Easily view messages from dispatcher inbox/outbox message history Pre-scripted messages or free-form Customized keyboard for easy text messaging Prioritized messaging Status Tracking

The web interface is a browser based application that enables the dispatcher or other office personnel to send and receive both pre-scripted and free-form text messages to fleet drivers. Dispatchers are able to set a priority to specific messages to ensure delivery of urgent messages.

Dispatcher Benefits Send a message to a single driver or a group of selected drivers Track message status to verify that message has been received and / or read Manage all messages received from fleet drivers in one standard interface Tracks all communication between driver and dispatcher Reduces cost as need for separate cellular service is diminished